At Polite Chilling 254, we value your satisfaction and strive to ensure every experience is exceptional. Below is our return and refund policy:

Returns

Eligibility for returns only applies for delivery of wrong items as per the client’s order.

Our policy lasts 7 days. If 7 days have gone by since the wrong order was received, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we shall verify the correct details on our end and then facilitate the exchange.

Refunds

Refunds are only initiated under the following circumstances:

Desired product(s) are sold out.

The indicated delivery destination is not within our shipping zones.

If you are approved for a refund, it will be processed, and a credit will automatically be applied to your M-Pesa account or original method of payment, within a maximum of 5 working days.

If your refund doesn’t reflect after the prescribed period, please contact us via info@politechilling254.com or via our Instagram page @PoliteChilling254.

Sale Items

Only regular-priced items may be refunded. Unfortunately, sale items cannot be refunded.

Exchanges

We only replace items if they are defective, damaged, or if a wrong product has been delivered as per the client’s order.

To return your product, we shall send a rider from our team to collect the item(s) from you and deliver the accurate products as specified.

Depending on where you live, the time it may take for your exchanged product to reach you may vary. All exchanges should be done within 7 working days. During sales, the duration might be longer due to large order volumes.

Shipping

Shipping for local orders takes between 24-72 hours, excluding Sundays.

Shipping for international orders takes between 5-7 working days.

During sales, shipping might take between 10-14 working days due to high volumes.